(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)
(iOS 10, Android Oreo, Windows 10,etc.)
My Question or Issue
Hi! I have had a Spotify Unlimited Account for the last 11 years. An update I received a few days ago on my Galaxy phone now says my account is a 'Free Account' which it did not say before. On the phone I can now no longer stop the shuffle play. It also doesn't show the queue and I cannot choose what track I want to play from a particular playlist. I also can no longer control the phone from my desktop/laptop. My tablet seems unchanged - doesn't say Free Account and no change regarding being able to be control it from the desktop or playing from a queue, un-shuffle, etc. Help! Thanks
PS. Just noticed on my Galaxy that if I pause my Spotify play, I cannot move slightly earlier on a track, and I can't replay it either. The account seems to be behaving like a Free Account when it is not a Free Account. Thanks.
Solved! Go to Solution.
Hey @trikkidikki ,
Thanks for coming to the Spotify Community.
Spotify is often testing and launching improvements and new features, so things might look different on your account. If this isn't a temporary situation, you'll receive further related info from Spotify soon.
In the meantime, you can double-check if you're logged in to the same account on all devices 🙂
Hope this helps.