Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hi Lmjohnson - When you joined Spotify it was via your Facebook rather than an email address. Your log in details should be your FB email + FB password. Were you looking to make a new account via your email?
Of course, you can upgrade your account no matter how it's opened. Just head over to your subscription page to get started on Premium.
Heres a Tip
If You ever used spotify with facebook on ur pc then on mobile its gets worse becuase once sign in on ur mobile the only thing u can do is to hear the radio and if u are in a different state then u cant mostly do ANYTHING Radio Is Only For USA AND IM FROM USA SO This might help or hey U Can Always Upgrade to premuim and hear unlimmted music
Thank you Meredith. I upgraded to premium and entered a card number. What do I need to do now to be able to play whatever I want? On the ap I downloaded a few days ago that was free from the iPhone ap store is still saying I'm not a premium user. But I am probably not doing something right.
If your account is showing as premium on your online overview but your app is not recognising it, I would suggest you have a read at and try the steps outlined in this post.
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…