Spotify won't acknowledge changed country

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Spotify won't acknowledge changed country

Regular

I am currently studying abroad in London. I have changed my country profile settings to the UK, but whenever I try to log in, it still says that my country doesn't match my location. I've tried uninstalling and reinstalling spotify, as well as restarting my computer and nothing is working. 

12 Replies
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Re: Spotify won't acknowledge changed country

Rock Star 24
Rock Star 24

Hey @csimbro157 and welcome to the Spotify Community!

 

Do you have Spotify Premium or are you a free user? If you have Spotify Premium, try updating your payment info here.

MaximRock Star 24
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Re: Spotify won't acknowledge changed country

Regular

I'm just a free user

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Re: Spotify won't acknowledge changed country

Rock Star 24
Rock Star 24

Okay, can you try changing your country here?

MaximRock Star 24
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Re: Spotify won't acknowledge changed country

Regular

I've already done that. It says United Kingdom, but the program still won't work

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Re: Spotify won't acknowledge changed country

Rock Star 24
Rock Star 24

Can you change your country using this instruction: https://support.spotify.com/learn-more/faq/#!/article/How-can-I-change-my-country-setting ?

MaximRock Star 24
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Re: Spotify won't acknowledge changed country

Regular

That is precisely what I have done. It won't recognize that I've done it.

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Re: Spotify won't acknowledge changed country

Rock Star 24
Rock Star 24

Thanks for letting me know, i've escalated this thread 🙂 A rock star or higher will hopefully jump in soon!

MaximRock Star 24
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Re: Problems login - Spotify have changed my access to facebook login

Rock Star 24
Rock Star 24

Hey @csimbro157

 

Can you clear browser cache/cookies and to try to login into your account in an incognito window?

 

Could you also please check if you are using the same account you are changing the country on?

MaximRock Star 24
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Re: Problems login - Spotify have changed my access to facebook login

Regular

I just tried that, it's still not working though unfortunately.

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