Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify won't let me subscribe to premium

Spotify won't let me subscribe to premium

I've been a Spotify premium subscriber for several months, now. I recently changed my Visa-Debit card through my bank, and Spotify wouldn't let me update my payment info, citing a vague "something went wrong" message with no additional details. I tried multiple browsers, clearing the cache, and even tried doing it from a different computer. Nothing was working.

 

I know for a fact that my card is fine because I just used it today for a steam purchase, and I have plenty of money on it. 

 

Someone online suggested cancelling my subscription and redoing it from scratch, but that didn't work either. Same error as before. I've tried chrome and firefox, which both have that error, and vanilla IE, which instead says "javascript must be enabled" -- even though it already is. I've been at this for 2 hours now, and i'm going crazy. Will someone please just take my money? I can't live without Spotify. 😞

Reply
2 Replies

Take this imgur down ASAP. It has your card number on it.

Wow, am I ever dumb! Thank you for catching that. Time to change my card again I guess. :T

Suggested posts