Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify won't open still and no reply

Spotify won't open still and no reply

My app crashed last month and I payed the full month with no music, now I am paying another full month with no music I am normally a card Pearson but **bleep** Spotify sory this fuking problem out or give my mony back and I'll use a new **bleep**ing app I don't whant support from customers I want direct contact from a real **bleep**ing Pearson from **bleep**ing Spotify **bleep**.
Reply
1 Reply

Hey @Nightingale655

 

I'm sorry to hear about your situation, lets try figure this out real quick:

 

Concerning contacting Spotify Support:

 

You can contact support on twitter @SpotifyCares Or you can email Support here.


If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you 🙂

Support takes 24-48 hours to reply to you if they have not replied to you by tomorrow you can ask me here and i will escalate the issue for you 🙂

Concerning Your Spotify Not Working:

 

 

May i ask what device you are on? as well as your Spotify version and Operating System?

 

ALso WHat is happening when you try to open/Use Spotify? Do you get an error message? If so What error message do you get?

 

Also I suggest you try a clean reinstall and see if this helps, This usually fixes most problems 🙂

 

Note: This will remove any saved offline tracks and cache 🙂 

 

 

Suggested posts

Staff
Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

Staff
ModeratorStaff / Moderator/ 3 years ago  in Social & Random