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Spotify won't return my money back

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Spotify won't return my money back

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I want to cancel my premium for family subscription having not used it. I have sent several emails asking for a refund as their policy in the UE allows a refund if the suscription is canceled within 14 days and the user has not "used" the suscription.

 

I had negative responses to every emails.

 

As a consequence, I will have to make a formal complaint to the bank because of this non-legal procedure.

 

I just posted so that you were aware, I'm certainly not giving a single cent to this company in the future.

 

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Re: Spotify won't return my money back

Rock Star 21
Rock Star 21

Hi @K4N, welcome to the community!

 

I'm sorry about this. In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

 

There are a few ways to contact them.

 

Since you've already tried the contact through e-mail, I suggest a way I personally prefer in this case, that is via Facebook support (you can do it from a friend's account, if you don't have one). Shoot them a message here: Spotify Cares.

 

When you message them, inform all the e-mail addresses on the plan.

 

Hope this is more helpful!

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

1 Reply
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Solution!

Re: Spotify won't return my money back

Rock Star 21
Rock Star 21

Hi @K4N, welcome to the community!

 

I'm sorry about this. In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

 

There are a few ways to contact them.

 

Since you've already tried the contact through e-mail, I suggest a way I personally prefer in this case, that is via Facebook support (you can do it from a friend's account, if you don't have one). Shoot them a message here: Spotify Cares.

 

When you message them, inform all the e-mail addresses on the plan.

 

Hope this is more helpful!

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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