Spotify won't send me an email.

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Spotify won't send me an email.

layzamw
Casual Listener

I forgot my spotify password and spotify said that they sent me an email but they didn't. they are not on my email blacklist and they sent me emails before. why does the password reset email not arrive?

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Re: Spotify won't send me an email.

iamandyhill
Community Legend

Hey @layzamw

 

Thanks for coming to the community!

 

Just checking you used this link to reset your password? Have you also checked you spam or junk mail folders as sometimes they can end up in there?

 

Hope this helps!

Andy

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5 Replies
Solution!

Re: Spotify won't send me an email.

iamandyhill
Community Legend

Hey @layzamw

 

Thanks for coming to the community!

 

Just checking you used this link to reset your password? Have you also checked you spam or junk mail folders as sometimes they can end up in there?

 

Hope this helps!

Andy

View solution in original post

Re: Spotify won't send me an email.

layzamw
Casual Listener

the emails weren't in the spam folder. half an hour ago like 10 password reset emails arrived and it worked. idk what the problem was but thank you anyways.

Re: Spotify won't send me an email.

arianne_cedron
Casual Listener
I am also having the same problem; I know I gave the correct email, but Spotify won't send me anything.

Re: Spotify won't send me an email.

arianne_cedron
Casual Listener
I just tried to get a confirmation email, and it worked, but the reset password email won't work

Re: Spotify won't send me an email.

Jeremy
Moderator
Moderator

Hey there @arianne_cedron,

 

Thank you for your post here in this thread.

 

Can you try to reset your password from an incognito/private window?

 

If that doesn't do the trick, can you try to reset your password from another deivce?

We'll keep an eye out for your reply.

 

Take care!

 

 

JeremyModerator
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