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I forgot my spotify password and spotify said that they sent me an email but they didn't. they are not on my email blacklist and they sent me emails before. why does the password reset email not arrive?
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Thanks for coming to the community!
Just checking you used this link to reset your password? Have you also checked you spam or junk mail folders as sometimes they can end up in there?
Hope this helps!
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the emails weren't in the spam folder. half an hour ago like 10 password reset emails arrived and it worked. idk what the problem was but thank you anyways.
Hey there @arianne_cedron,
Thank you for your post here in this thread.
Can you try to reset your password from an incognito/private window?
If that doesn't do the trick, can you try to reset your password from another deivce?
We'll keep an eye out for your reply.