Help Wizard

Step 1


Spotify won't work

Spotify won't work

my Spotify keeps saying I'm offline even though I am connected too wifi.. check other apps and they worked. And it also says That the payment hasn't worked and they will try again... I check my bank and it shows the Spotify payment on sunday. Some please help me if you can is required. However, the more you provide the easier it will be for us to try and help.






(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue


1 Reply

Hey there @Jeray,

thanks for posting !


I'd suggest reinstalling the app as a first basic step.

Let me know if the issue you're having is only on one device or others as well.


Have a great day 😃

Suggested posts