Spotify wont load on my iPhone after deleting and reinstalling the app and after a soft reset! help!

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Spotify wont load on my iPhone after deleting and reinstalling the app and after a soft reset! help!

zjordan09
Casual Listener

iPhone 6s - no updates pending

3 Replies
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Re: Spotify wont load on my iPhone after deleting and reinstalling the app and after a soft reset! h

Rock Star 22
Rock Star 22

Hey @zjordan09, welcome to community. 

 

Hope you’re doing great!

 

Sorry to hear that the soft reset didn’t help. Could you try removing your offline devices following here

 

Let me know how it goes 🙂

Billy-JRock Star 22
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Re: Spotify wont load on my iPhone after deleting and reinstalling the app and after a soft reset! h

zjordan09
Casual Listener
So I just did that, but I cant even get the app to open past the logo
(loading page that comes up quickly and disappears - if at all)
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Re: Spotify wont load on my iPhone after deleting and reinstalling the app and after a soft reset! h

Rock Star 22
Rock Star 22

@zjordan09,

 

Thanks for trying that. Next could you try checking your internet connection to see if that makes a difference? If that doesn't help, please send me a screenshot of any error messages being shown.

 

Keep me posted 🙂

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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