Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
Loading ongoing issues...
Almost all of my starred tracks disappeared a couple of days ago, and I was wondering if anyone knows what I should do? I've tried googling it but I didn't find anything helpful. Would be very greatful if anyone could help me!
Solved! Go to Solution.
All my starred tracks are back, thank you so much! 😄
Wait what did you do? I'm having the same problem?
I didn't do anything out of the ordinary, the tracks just dissappeared from one day to the other.
Just today I was playing my starred tracks and after playing they disappeared
Also if I star an unstarred track in my library it disappears too
Yeah still happening try starring an unstarred track it then disappears
Hmm, I'm not too sure what might be going on here. Could you post up a screenshot of where they are disappear from?
All of my starred tracks disappeared again - can you please restore?
I'm super new to Spotify (less than 5 days!) and I spent a while last night starring songs, I came on today and they're all gone! Anything you can do to restore them?
Should I be making them into playlists instead?
Hey guys 🙂
If anyone is having issues with starred tracks disappearing, I would strongly suggest you drop an email to Spotify support using this form and they will be able to investigate a little further for you (and also restore if possible!).
If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…