I have recently moved from The Netherlands to Germany and changed my free subscription to a family subscription. For my family members to benefit from this, they need to be on the same address as me obviously, but I am however stuck in the Spotify database or something, as it still flags me as a Dutch resident.
I am currently unable to change this in any way. I cannot change the information in the web portal from Spotify, as it's greyed out, or just loops back to the same help topic, that directed me towards the 'update profile' page. My account is also linked to my FaceBook account, which already knows i'm living abroad.
Can someone please help me, or am i seriously not able to use a family account myself?
Solved! Go to Solution.
Sorry for the delay in getting back to you!
Just to check, has your payment method been updated to one allowed for your new country?
If not, you can do this by:
> Heading to the account page.
> Select Subscription from the menu on the left.
> Click on UPDATE.
> Enter your payment details.
> You will then be prompted to change the country settings for your account.
At the next billing date, your country will change to your new country in your settings.
If it's looping back before this is possible, are you able to try from a different device?
We'll keep helping, so let us know :)