Staying on Unlimited when changing card details

[james_p_d]

Hello all, I have been using Spotify Unlimited (5UKP per month) for several years now, but recently I've had pop-ups saying that my card details are due to expire and need to be changed. When I click the link I am redirected to my account page in the browser, but when I click to enter new card details it automatically says I'm now on the Premium service (10UKP per month).

I don't want the premium service, I want to stay on unlimited. Is there anything I can do?

[MattSuda · Accepted solution]

Hey @james_p_d

Since the Unlimited plan has been discontinued, you will probably not be able to keep it.

I suggest you contact support. They might be able to work something out.

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

[james_p_d]

Thanks for the quick reply.

Thats a but rubbish! Time to cancel, I guess.. 

[MattSuda]

You're welcome.

You can take a look at the current plans here:

https://support.spotify.com/account_payment_help/subscription_options/subscription-levels/