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Staying on Unlimited when changing card details

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Staying on Unlimited when changing card details

Hello all, I have been using Spotify Unlimited (5UKP per month) for several years now, but recently I've had pop-ups saying that my card details are due to expire and need to be changed. When I click the link I am redirected to my account page in the browser, but when I click to enter new card details it automatically says I'm now on the Premium service (10UKP per month).

 

I don't want the premium service, I want to stay on unlimited. Is there anything I can do?

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Hey @james_p_d

 

Since the Unlimited plan has been discontinued, you will probably not be able to keep it.

 

I suggest you contact support. They might be able to work something out.

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

MattSudaSpotify Star
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Note: I'm not a Spotify employee.

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3 Replies
Marked as solution

Hey @james_p_d

 

Since the Unlimited plan has been discontinued, you will probably not be able to keep it.

 

I suggest you contact support. They might be able to work something out.

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thanks for the quick reply.

 

Thats a but rubbish! Time to cancel, I guess.. 

You're welcome.

 

You can take a look at the current plans here:

 

https://support.spotify.com/account_payment_help/subscription_options/subscription-levels/

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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