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Hello all, I have been using Spotify Unlimited (5UKP per month) for several years now, but recently I've had pop-ups saying that my card details are due to expire and need to be changed. When I click the link I am redirected to my account page in the browser, but when I click to enter new card details it automatically says I'm now on the Premium service (10UKP per month).
I don't want the premium service, I want to stay on unlimited. Is there anything I can do?
Solved! Go to Solution.
Hey @james_p_d
Since the Unlimited plan has been discontinued, you will probably not be able to keep it.
I suggest you contact support. They might be able to work something out.
https://support.spotify.com/contact-spotify-support/
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually replies within 24-48 hours.
Hey @james_p_d
Since the Unlimited plan has been discontinued, you will probably not be able to keep it.
I suggest you contact support. They might be able to work something out.
https://support.spotify.com/contact-spotify-support/
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually replies within 24-48 hours.
Thanks for the quick reply.
Thats a but rubbish! Time to cancel, I guess..
You're welcome.
You can take a look at the current plans here:
https://support.spotify.com/account_payment_help/subscription_options/subscription-levels/
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