Still charged for free subscription

[user-removed]

Hi,
I'm on a free subscription although I've still been charged from my account? I can't find the contact form - it doesn't seem to work when I press the link and I'm not sure where I'm supposed to reach help. Thanks Erica

[Mattosaurus]

Hey there Erica,

Try using this link to get to the contact form:

https://support.spotify.com/contact-spotify-support/?contact
-or if you're a social butterfly-


Facebook: https://www.facebook.com/SpotifyCares/


Twitter: https://twitter.com/spotifycares - Send a DM 


Important Note if you're using the form: 
If you get an automated reply email telling you to check the Community, send a reply to that email so you're in queue for an agent to see. 


Cheers!
Matt