Still getting charged even though i'm on a family plan

[Jpizzofer]

Could someone please look into my account.  My gf signed up for our family plan when she was already a spotify member but she is still getting charged on her credit card even though she's not the admin.  Any reason why?  I don't believe she signed up through a third party provider such as itunes.

[marlonsphere · Accepted solution]

Hi Jpizzofer. Welcome to the Spotify Community!

This may possibly mean that she has another account that has been upgraded to Premium, aside from being a member of the Premium for Family. For this to be looked in to, I would highly suggest that you contact Spotify directly, as the Community may not be able to look the account for you 🙂

You can reach out to them here, on Twitter with the @SpotifyCares handle, or on their Facebook page.

Thanks,

marlonespi