Still getting charged for Spotify Unlimited, but account acts as free account

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Still getting charged for Spotify Unlimited, but account acts as free account

StephenHay

Plan: Unlimited

Country: NZ/UK

 

Devices: Macbook Pro mid 2014, Galaxy S9, JBL link google home speaker

 

I got an email telling me my plan will change to free, as unlimited is phasing out. Fine. However I've still been charged on the 3rd of September, my account profile shows I'm still on unlimited but I've been locked out of the unlimited options such as skipping tracks, skimming, selecting specific songs etc. Same on macbook, phone and google speaker - it just says "You need to get spotify premium to select songs". This is as of yesterday I think, it always worked for specific songs before that. Seems the phase-out of unlimited is not going well. Please fix my account, giving me unlimited functionality back OR refund the last months bill and allow me to upgrade to premium. Thanks

 

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StephenHay

In case anyone else had this issue:

 

Turns out Spotify Connect (i.e. switching playback devices seamlessly) was recently disabled for Unlimited accounts - this was why I was not getting full control using my laptop, since I was connected to the speaker at the time. I chatted with support who were happy to refund my previous payment and I've since upgraded to premium. 

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2 Replies

CarlosE

Hey @StephenHay,

 

Thanks for reaching out to the Community!

 

In this case, we suggest reaching out to our Support team through any of these channels so they can take a look at your account and give you a hand with this.

 

Hope it gets sorted out soon. If you need anything else, the Community is here for you.

 

Cheers 🙂

CarlosEModerator
 
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Marked as solution

StephenHay

In case anyone else had this issue:

 

Turns out Spotify Connect (i.e. switching playback devices seamlessly) was recently disabled for Unlimited accounts - this was why I was not getting full control using my laptop, since I was connected to the speaker at the time. I chatted with support who were happy to refund my previous payment and I've since upgraded to premium. 

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