Devices: Macbook Pro mid 2014, Galaxy S9, JBL link google home speaker
I got an email telling me my plan will change to free, as unlimited is phasing out. Fine. However I've still been charged on the 3rd of September, my account profile shows I'm still on unlimited but I've been locked out of the unlimited options such as skipping tracks, skimming, selecting specific songs etc. Same on macbook, phone and google speaker - it just says "You need to get spotify premium to select songs". This is as of yesterday I think, it always worked for specific songs before that. Seems the phase-out of unlimited is not going well. Please fix my account, giving me unlimited functionality back OR refund the last months bill and allow me to upgrade to premium. Thanks
Solved! Go to Solution.
In case anyone else had this issue:
Turns out Spotify Connect (i.e. switching playback devices seamlessly) was recently disabled for Unlimited accounts - this was why I was not getting full control using my laptop, since I was connected to the speaker at the time. I chatted with support who were happy to refund my previous payment and I've since upgraded to premium.