Hi @vance1990!
Welcome to the Spotify Community.
Let's try to figure this out. Can you follow these steps for us?
- Check your subscription page. If you cancelled your subscription, your status should be Free.
- If it says Premium, check the receipt we send to your email inbox. Make sure to sign in with the username on that receipt and cancel your subscription here. You will receive an email confirming this. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.
Don't hesitate to drop us a message if you need extra help.
