Still losing my premium subscription after redeeming two Spotify Giftcards

[YoursV]

Hi! 

I am a long time premium user and I usually pay by creditcard, but I received two Giftcards last week, both for 1 month, so I decided to turn off the creditcard payment for this month. I redeemed the Giftcards two days ago, yet I still receive messages and emails that Spotify is unable to renew my subscription. There are even invoices of my Giftcards, and I don't know how to fix this... So, what to do?

Thanks in advance!

[kbrooksc]

Hey there @YoursV!

Try removing your payment method and "Cancelling" premium and then applying your gift codes. 

If you're having some trouble with that, I recommend reaching out to Spotify Support. 

They can be reached through their Twitter Handle @SpotifyCares, Facebook Page Spotify Cares, or through the online contact form.

If you submit the contact form instead of the Twitter or Facebook Message, make sure to check your inbox and junk folder for an email from Spotify.