Still need help with offline tracks

[lindacth]

I asked:

When I open my account, I get the message "The offline tracks have expired. You need to login to Spotify to re-activate them".

What do I have to do? I do log into my account every time I use my account. Is there something else I need to do? I really, really need help

The answer I got:

You are required to connect Spotify online at least one every 30 days. This is to ensure that your account details are still in order.

Problem:

I'm online almost all the time, and I still get the same message.... This means that my problem is not fixed.

.

[lindacth]

As the first post clearly states: i still need help with my offline tracks...

[Sam]

Lindacth - Is this a problem on an Android or iPhone?

[lindacth]

No, it is a problem on my computer.

[Sam]

Hmm ok, is your computer set to 'Offline Mode' at all ('File' and 'Offline Mode')? Can you search for music in Spotify at all?

[lindacth]

Yes, I can search for music in Spotify. Everything else works just fine. I usually have my Spotify online, but when I switch to offline, the playlists that I have marked to play offline won't. It's like even if I have turned on the offline-tab, the next time I log in, they are offline again. And the message I get, I get everytime I open my Spotify. But, it doesn't happen with all my offline lists, either, just some of them.

[Sam]

This is quite strange. It appears in your account that your Spotify hasn't updated for a while. Could you try a clean reinstall of your Spotify? A fresh start might be what's needed here. You can get directions here: http://www.spotify.com/help/faq/tech/clean-reinstallation-of-spotify/