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Stolen account

Stolen account

I just got an email saying that I changed my email for my paid spotify account to a random one.  I went through all the process, which is recommended in help , but it seems to last so long. How long am I gonna wait to get my account back ?

 

Btw..  Spotify needs to improve the security and change it for two-component protection - for the ones who are interested ofc, cause it's seriously too easy to get so many informations about the users and to steal theirs accounts. I wish to sugest it to the right people, so the question is where can I write ?

 

Thanks in advance for the replies.

Reply
1 Reply

Hi @Moniaaa_p, welcome to our Spotify Community!

 

We're sorry to hear this. We'd recommend checking out this https://support.spotify.com/article/someone-has-gained-access-to-my-account/ for what to do next. If you already follow all the steps, you'll need to wait for an answer.

 

No worries, we'll pass your comments about the safety of the accounts to the right team.

 

Take care 🙂

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