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Hey Osolot,
Sorry to see that you are having this issue. I am writing a reply to your support case 2981231 and we should have you back into your account soon.
The support reps are asking for (zip, paypal ID and the birthday you entered when making account) because they need to verify that you actually own the account.
Let's say someone emailed Spotify and told them that I stole their account when really it is my account, they need to verify information from that person to see if they really do own the account or not.
Support usually replies within 24-48 hours.
If you still have not gotten a reply:
Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.
If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.
If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check the email on your account here.
I forwarded your post over to someone at Spotify and I'll see what they recommend.
Hopefully I'll hear back by tomorrow. Sorry for the trouble.
Hey Osolot,
Sorry to see that you are having this issue. I am writing a reply to your support case 2981231 and we should have you back into your account soon.
Thank you Calvin, this has been resolved and appropriate actions taken on my part. Took longer than i wanted and did get angry about it but all is well this morning for me.
now i ve got this problem , my e-mail was stolen some time ago , and I forgot to change this email on spotify , now i can't reach to the account , and I can't change password . I think that this person who stoled my email had changed password to my account. I need help .
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