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Strange Behaviour Country Setting

Strange Behaviour Country Setting

Hello,

 

so i went through my Playlist and noticed some of my music is not playbale anymore and greyed out. So i asked a friend of mine if he can play the songs and he can. We live in the same country and both of us are premium user.

 

So i just looked up my Account Settings and saw my country changed to France. I live in Germany by the way. 

So i changed it back to Germany via 'Change payment details'.

 

So now im curious about two things:

1. Why my Country changed?

 

2. Why has it changed right in the middle of a Premium Month, i read it changed on a new Premium Month?

 

Maybe somebody have some clues?

 

Regards

Reply
10 Replies

Hey there,

 

There are various way why this can happen. The most common reason is that your IP may have been changed to a french one. 

Do you live near the french border, or far away from there.


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Thanks for your Answer 🙂

 

No i dont live near the French boarder. About 200km away.

I have Premium for about one and a half year, and i never had this Problem. Not even when i travelled.

 

And I dont use any kind of Proxy or VPN

Thanks for the information. Are you still having these issues? If so, could you please post here:

 - Your Internet Provider (ISP)

 - Spotify version

 - Device


What's a Spotify Rock Star, and how do I become one?
Last.fm | Twitter

Backstage Intro - Meet Jordi!
What's it like to be in a Spotify Office?


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Did I solve your issue? Please accept as the solution!


Yeah I still have the Issue. I hope it will change on the 12th for the new Subscription.

 

Home: ISP: NetCologne, Windows 8.1 64-bit, Spotify Version 1.0.26.132.ga4e3ccee.

Mobile: ISP Vodafone.de, HTC One M9, Android Version 6.0, Spotify Version 5.0.0.956

 

Thanks for your Help.

Hey there,

 

Sorry for the delay.


Spotify needs to take a closer look backstage. Could you please get in touch with Customer Support by using the contact form or by tweeting @SpotifyCares on twitter. 


What's a Spotify Rock Star, and how do I become one?
Last.fm | Twitter

Backstage Intro - Meet Jordi!
What's it like to be in a Spotify Office?


Did I help? Please add a like!
Did I solve your issue? Please accept as the solution!


Hey,

 

No Problem,

 

I did contact Spotify and they replied yesterday. 

 

I think i have to wait.

 

A Big Thanks to you!

They usualy reply within 24-48 hours. Please let me know if you don't have a reply by tomorrow.


What's a Spotify Rock Star, and how do I become one?
Last.fm | Twitter

Backstage Intro - Meet Jordi!
What's it like to be in a Spotify Office?


Did I help? Please add a like!
Did I solve your issue? Please accept as the solution!


Hey,

 

Spotify replied today, and they changed the Country back to Germany, so i can listen to my Tracks again! 🙂

 

So the Problem is solved, and nobody has a clue?! 😄

 

Thank you so much Jordi 🙂

I seem to not be able to change my country I lived in Italy but now Im in Iraq so I want to change it to Iraq but the only option it gives me is Italy. HELP!!!

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