Strange Behaviour Country Setting

[snare7612]

Hello,

so i went through my Playlist and noticed some of my music is not playbale anymore and greyed out. So i asked a friend of mine if he can play the songs and he can. We live in the same country and both of us are premium user.

So i just looked up my Account Settings and saw my country changed to France. I live in Germany by the way. 

So i changed it back to Germany via 'Change payment details'.

So now im curious about two things:

1. Why my Country changed?

2. Why has it changed right in the middle of a Premium Month, i read it changed on a new Premium Month?

Maybe somebody have some clues?

Regards

[Jordi]

Hey there,

There are various way why this can happen. The most common reason is that your IP may have been changed to a french one. 

Do you live near the french border, or far away from there.

[snare7612]

Thanks for your Answer 🙂

No i dont live near the French boarder. About 200km away.

I have Premium for about one and a half year, and i never had this Problem. Not even when i travelled.

And I dont use any kind of Proxy or VPN

[Jordi]

Thanks for the information. Are you still having these issues? If so, could you please post here:

 - Your Internet Provider (ISP)

 - Spotify version

 - Device

[snare7612]

Yeah I still have the Issue. I hope it will change on the 12th for the new Subscription.

Home: ISP: NetCologne, Windows 8.1 64-bit, Spotify Version 1.0.26.132.ga4e3ccee.

Mobile: ISP Vodafone.de, HTC One M9, Android Version 6.0, Spotify Version 5.0.0.956

Thanks for your Help.

[Jordi]

Hey there,

Sorry for the delay.

Spotify needs to take a closer look backstage. Could you please get in touch with Customer Support by using the contact form or by tweeting @SpotifyCares on twitter. 

[snare7612]

Hey,

No Problem,

I did contact Spotify and they replied yesterday. 

I think i have to wait.

A Big Thanks to you!

[Jordi]

They usualy reply within 24-48 hours. Please let me know if you don't have a reply by tomorrow.

[snare7612]

Hey,

Spotify replied today, and they changed the Country back to Germany, so i can listen to my Tracks again! 🙂

So the Problem is solved, and nobody has a clue?! 😄

Thank you so much Jordi 🙂

[MaradonaKebabs]

I seem to not be able to change my country I lived in Italy but now Im in Iraq so I want to change it to Iraq but the only option it gives me is Italy. HELP!!!

[snare7612]

Either you contact the Spotify support, or you take a look here https://support.spotify.com/us/account_payment_help/account_settings/how-can-i-change-my-country-set...