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Strange activity

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Strange activity

Casual Listener

Plan

Family plan

Country

Malaysia

Device

Huawei y7 prime

Operating System

Android 7.0

 

My Question or Issue

Somewhere beginning of this month I realised I have strange recently play in my activity. And there are times my songs are stopped as though someone is using my account. The activity usually last for like 30 seconds to a minute.

 

Activity I noticed is always from a Windows 10 chrome web.

(Checked device list, the Windows 10 does not show up)

 

Things I have done to try to stop it.

1. Logout and change my spotify account.

2. Logout and change my facebook account. (Since its connected to spotify)

3. Logout and change my Google account.

 

After doing all that, the strange activity is still on going.

 

Unsure what to do now.

1 ACCEPTED SOLUTION

Accepted Solutions
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Solution!

Re: Strange activity

Rock Star 21
Rock Star 21

Hi @LonelyFreak,

 

That's odd. In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

 

There are a few ways to contact them.

 

Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.

 

Hope this is more helpful 🙂

 

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

3 Replies
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Re: Strange activity

Rock Star 21
Rock Star 21

Hi @LonelyFreak, thanks for writing!

 

Just to make sure, please try again by logging out of all web browsers, computers, tablets, and mobile devices at the click of a button:

  1. Log in to your account page
  2. Click SIGN OUT EVERYWHERE

Note that this doesn’t include partner devices, such as Sonos and PlayStation. For more information about logging out (or unlinking) Spotify from a partner device, check the device’s manufacturer guide.

 

Then reset your password and let me know if it helps!

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: Strange activity

Casual Listener

Just to make sure, please try again by logging out of all web browsers, computers, tablets, and mobile devices at the click of a button:

  1. Log in to your account page
  2. Click SIGN OUT EVERYWHERE.

 

Then reset your password and let me know if it helps!


Hi, I have already done both of this. But the strange activity is still ongoing. 

 

I meant to say that I change my password and logout everywhere for facebook, email, and spotify.

 

Highlighted
Solution!

Re: Strange activity

Rock Star 21
Rock Star 21

Hi @LonelyFreak,

 

That's odd. In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

 

There are a few ways to contact them.

 

Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.

 

Hope this is more helpful 🙂

 

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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