Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
Family plan
Country
Malaysia
Device
Huawei y7 prime
Operating System
Android 7.0
My Question or Issue
Somewhere beginning of this month I realised I have strange recently play in my activity. And there are times my songs are stopped as though someone is using my account. The activity usually last for like 30 seconds to a minute.
Activity I noticed is always from a Windows 10 chrome web.
(Checked device list, the Windows 10 does not show up)
Things I have done to try to stop it.
1. Logout and change my spotify account.
2. Logout and change my facebook account. (Since its connected to spotify)
3. Logout and change my Google account.
After doing all that, the strange activity is still on going.
Unsure what to do now.
Solved! Go to Solution.
Hi @LonelyFreak,
That's odd. In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.
There are a few ways to contact them.
Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.
Hope this is more helpful 🙂
Hi @LonelyFreak, thanks for writing!
Just to make sure, please try again by logging out of all web browsers, computers, tablets, and mobile devices at the click of a button:
Note that this doesn’t include partner devices, such as Sonos and PlayStation. For more information about logging out (or unlinking) Spotify from a partner device, check the device’s manufacturer guide.
Then reset your password and let me know if it helps!
Just to make sure, please try again by logging out of all web browsers, computers, tablets, and mobile devices at the click of a button:
- Log in to your account page.
- Click SIGN OUT EVERYWHERE.
Then reset your password and let me know if it helps!
Hi, I have already done both of this. But the strange activity is still ongoing.
I meant to say that I change my password and logout everywhere for facebook, email, and spotify.
Hi @LonelyFreak,
That's odd. In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.
There are a few ways to contact them.
Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.
Hope this is more helpful 🙂
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…