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Strange behavior in my account

jmoleiro
Casual Listener

Hi!

For a few weeks i'vebeen looking a strange behavior on my account. Sometimesy open my player and see this:

 

device-00.jpg

That device is unknow for me. So, i tried to logoff for ally locations but it keeps appearing.

An the strange thing is what that particular device plays music from artists unkown (even wheni google for it).

artis--00.jpg

In fact, that artists says that only has listeners from Georgia (The country no the US state).

I really don't know what whould be, but is a bit annoying seeing this and what worries me most is that because of this I start to recommend this kind of music.

So, if closing all sessions from all my devices don't work, what could?

 

Regards

 

Jonatan

3 Replies

MarkPedersen
Roadie

Hi! jmoleiro! try logging any account out and then change your password 🙂 if it still appears then write a DM to @SpotifyCares on twitter 

Mark

jmoleiro
Casual Listener

I logon with Facebook. and can't see any suspicious logins on fb security. I've tried to setup a device password, but when i click on the link provided by email i get this pretty message:

Screen Shot 2017-03-21 at 1.45.34 PM.png

 

Suggestions? Is the spottify support twitter acount my last hope?


Regards

 

Jonatan

 

MarkPedersen
Roadie

Jonathan u have 3 options 

 

1st option is to wait here for a spotify employee to respond 

 

2nd option is to head over to twitter and DM @SpotifyCares

 

3rd option is to head to this link and follow it: https://www.spotify.com/dk/about-us/contact/

 

 

Hope it helped ❤️

Mark
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