Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Stuck at https://www.spotify.com/br/purchase/panel/prepare/

Stuck at https://www.spotify.com/br/purchase/panel/prepare/

Whenver I try to start my subscription i get stuck on this page.What I am supposed to do after I fill all boxe?

Reply
1 Reply

Hey @lowsanity!

 

Can you try clearing your browser's cache/cookies?

 

If you're still unable to upgrade after that, can you try using an incognito window in Google Chrome?

 

Trying on another device if it still doesn't work after this should help, too.

 

Thanks.

Suggested posts