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Stuck in A/B test

Stuck in A/B test

Hey guys,

 

I've posted about this a couple of times earlier, but the ctrl+f function stopped working a while back, rendering the filter function useless on my PC client. Weird thing was, that a friend could log on to my spotify client, on my computer, and ctrl+f would work for them. Why is that even a thing? I feel rather mistreated as a paying customer. Is my money worth less, since I get fewer features than my friends?

 

Finally, I've gotten to talk to an employee @Spotify who suggests I'm probably stuck in an A/B test and "might've been forgotten"... 

 

Thus, I'm writing one final time, before turning really sour, in hope that someone here @Spotify community might be able to push on whatever team needs a push, to remove me from any A/B test currently being conducted.

 

@Spotify devs:

Please reconsider once or twice, before removing any great feature(in general) from the Spotify client. It sometimes seems you look at your customers satisfaction with indifference. Shame.

Reply
2 Replies

Hey @Loss,

 

Please bear in mind that the Community is not an official Spotify support service. It's a place where we all help each other, whether we work for Spotify or not.

 

I'd recommend getting in touch with Spotify Support so they can take a look into your account :).

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Thank you, Maxim!

 

I'll try out the contact form! I never realized you actually could contact spotify directly...

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