Student Card issue (NUS Extra)

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Student Card issue (NUS Extra)

tommerz07
Newbie

So im adding my student card to my account for the second time, I have had premium last year using my NUS Extra card. 

 

Ive added my card number, my date of birth and then it asks me for my password. Ive typed in my password pressed continue and then nothing happens. The browser tells me it is loading a new page but must fail or something because it just returns to the same page with no error message, and i am 1000000000% sure ive typed in the correct password. 

 

Any help would be brilliant! I dont want to be charge £9.99 again! 

1 Reply

Re: Student Card issue (NUS Extra)

MattSuda
Community Legend

I suggest you contact support so they can take a look at your account and help you with this

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

 

Support usually replies within 24-48 hours.

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