My premium student discount expired in October but I have only just noticed that the amount charged to my payment method doubled from £4.99 to £9.99. I understand that Spotify are supposed to send an email alert to notify you that the discount period is going to end. However, I never received this email and hence have been paying full price for 5 months despite being an eligible student for this entire period.
I have since renewed my student subscription so my next payment will be £4.99.
How do I go about claiming a refund for the difference for the 5 months during which I was charged a full subscription instead of a student subscription?
Also how can I be sure that I will receive the email alert from Spotify next year?
It looks like no one got back to you, but in case someone else has this question, here's the answer:
The Premium for Students discount lasts for 12 months at a time, with the option to renew when that time elapses. You can renew a maximum of 3 times as long as you’re eligible (the deal can cover a total of 4 years).
You can visit spotify.com/student to sign up for the student discount again, and the discounted rate will automatically begin on your next billing date. If you don’t renew, or you’ve exceeded the 4-year limit, payments will proceed at the standard Premium rate.