Student Discount Not Working, Now Card Not Working Either

[MATTNGUY3N]

My credit card was stolen last month, so I got a new one, and I've had problems ever since.

Last month, I changed the card in my account, but it didn't renew my student subscription, so I lost $5 there. No big deal, all I needed to do is renew it with the student discount next month.

Well now it's next month, and my subscription wouldn't renew this morning. I kept getting the "We were unable to validate your student details. Please check your status and try again," error. I decided to return to it later in hopes that it would work. I used a support form, but still haven't gotten a reply.

Came back later and tried to renew again, but now I'm getting the “Oops, seems your card or payment provider is having a bad day. Don’t worry, no money has been charged. Try again or use another payment method,” error.

Very frustrated. 

UPDATE:

Just checked my bank balance and I have two pending charges from Spotify of $5.46.

[Merik]

Hey there @MATTNGUY3N, welcome to the community!

I'm currently having the same issue and having the team investigate this. Do you currently have any premium on your account?

[MATTNGUY3N]

Thanks, Merik.

I do not currently have Premium; I think it just expired.

[Merik]

@MATTNGUY3N Thank you! I notified the team that you are also experiencing this issue. In the mean time, don't worry about those pending charges on your account, they will clear, it should take 1-3 days, or even a week, but I can assure you they will clear. If you have a different card you can use, I reccommend you try and get verified through https://spotify.sheerid.com and use a different card when you receive the checkout link in your e-mail. If it doesn't work or if you don't have another card to use, just let me know. I'll hear from someone from the team in about 12 hours...hopefully.

[MATTNGUY3N]

Thanks! I appreciate the help. Also, I do not have another card. It's unfortunate that PayPal isn't an option when using the Student Discount.

[Merik]

@MATTNGUY3N Can you contact the payments team through the online contact form and let me know your case number so I can get it to the right team?

[MATTNGUY3N]

@Merik here you go: 03492298

[JDC1995]

im trying to get the student discount but its not letting me in. Its saying they cannot find my information and I am a full time student.