Student Discount

[user-removed]

I am a college student and am trying to sign up for the student discount. None of the pages that I have found or have been sent to have solved the issue. I tried cancelling my premium subscription and then trying to re-sign up to get the discount but I am still not able to. I feel that this may be an issue that needs to be resolved manually, as it seems there is no possible way I can do it myself. I have looked around quite a bit to see if other people have found solutions. It seems that there are a lot of people with the same problem but no one has found a solution. Any help would be appreciated.

[Taylor]

Hi, and welcome to the community!

I suggest you submit an online contact form; and someone at Spotify can sort it out for you.

If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

Anthony

[ninjewx]

I have the same issue. When you contact support, they just tell you to do steps that don't work or don't exist.

[user-removed]

Hi Anthony,

Thanks for the suggestions. Unfortunately, I have tried both of those--multiple times--and I haven't gotten a real answer back yet. The lack of attention and regard to customers is a little appalling. I have been looking around to see if other people have had a similiar issue and how it could have been resolved, but no such luck. I really don't know what to do at this point. 

[MattSuda]

Support usually replies within 24-48 hours.

If you still have not gotten a reply:

Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.

If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.

If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check the email on your account here.