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Student Premium not working, yet transaction went through?

Student Premium not working, yet transaction went through?

Hello, I recently purchased the student discount on spotify, the transaction went through and I was charged, yet I do not have spotify premium. I have had a confirmation email saying that I have successfully purchased premium and I click the link yet I still don't have premium.

I tried re logging in, clearing the cache/cookies, restarting the computer and re installing Spotify yet none of this works.

Verification email



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1 Reply

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet to @SpotifyCares on Twitter for help.

MattSudaSpotify Star
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