Solved: Student charge

rickyrios8 · 2015-08-30

I was charged for the student discount, but it said they could not verify my attendance to my college. It said I would not be charged, but I was still charged onto my debit card.

JoeThomas · 2015-08-30

Hiya:

Terribly sorry about this - you're going to need to contact Spotify directly about this matter.

You can't always get help from the Spotify help page or community, and Spotify knows that.

You can contact Spotify in the following ways:

Twitter | @SpotifyCares (English) or @SpotifyAyuda (Español)

Contact Form | Click here so send a contact form, or click here to send it anonymously.

~Joe

JOEBOT, lovingly handmade by MattSuda - I'm not the only sexy rock star, there are plenty of others that are happy to help you out. Just look for the star by their name.
-
I AM NOT AN EMPLOYEE OF SPOTIFY AB. I am just a thirteen year old child trying to help out. I am not paid to help or say any views of Spotify AB or any of it's affiliates, so the least that you could do is share some kudos, or, if I helped you out, mark my post as a solution. It makes me all fuzzy inside

View solution in original post

EvanFasnacht · 2015-08-30

Likely charged you initially trying to set up the account to premium. You may be reimbursed that amount? I'd continue to check the bank account statement to see if they return the money. Continue to check whichever email you have set up through Spotify as well for updates on your premium account attempt. Generally will take some time.

- E.

JoeThomas · 2015-08-30

Hiya:

Terribly sorry about this - you're going to need to contact Spotify directly about this matter.

You can't always get help from the Spotify help page or community, and Spotify knows that.

You can contact Spotify in the following ways:

Twitter | @SpotifyCares (English) or @SpotifyAyuda (Español)

Contact Form | Click here so send a contact form, or click here to send it anonymously.

~Joe

JOEBOT, lovingly handmade by MattSuda - I'm not the only sexy rock star, there are plenty of others that are happy to help you out. Just look for the star by their name.
-
I AM NOT AN EMPLOYEE OF SPOTIFY AB. I am just a thirteen year old child trying to help out. I am not paid to help or say any views of Spotify AB or any of it's affiliates, so the least that you could do is share some kudos, or, if I helped you out, mark my post as a solution. It makes me all fuzzy inside

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Student charge

Student charge

Suggested posts

Help Wizard

Step 1

Just quickly...

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Student charge

Student charge

Suggested posts