Student credentials associated with another account?


Student credentials associated with another account?

Hello, I just created an account and i want to sign up for Spotify premium student,but i get a message saying my student credentials are already in use...? I have never had an account and I am very upset if someone is using my information and now I cant get my student discount! please help thank you!!
1 Reply

Community Legend

Hi @Excellynch thanks for posting in the Spotify Community! 


I'd recommend in this case you get in touch with Spotify Care using this anonymous contact form, they should be able to figure out the problem and get you to listening to music a little quicker! 

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.


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