Student discount isn't working

[Humaid96]

I have been verefied and recieved the message and clicked on the link, but it's still saying in the subscription page "Your Spotify Premium subscription will be automatically renewed on 2015-xx-xx and charged $9.99 + Sales tax, unless you cancel your subscription before that time."

So, what am I supposed to do now..?

[Jordi · Accepted solution]

Hi there and welcome to the community,

You should get in touch with the spotify support team by using the online contact form or by tweeting @SpotifyCares on twitter. 

If you get an auto reply back directing you to the help pages, just reply directly to that email (even if its from no-reply) and one of the employees will get back to you as soon as possible.

[Humaid96]

I HAVE BEEN CONTACTING THEM ON TWITTER AND THEY ARE IGNORING ME AND ANDSWERING EVERYONE.

SEE FOR YOURSELF.

[MattSuda]

@Humaid96 

I suggest you contact support using the contact form

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.