Student discount suddenly stopped

[user-removed]

So i had signed up for the student discount to get premium for £5 per months. It has worked for ages but just recently the last two payments have gone as £10. Why has it suddently increased and is there any way to get a refund?

Thanks

Seb

[user-removed]

The same thing happened to me! In April I was charged $5 for the Student plan and in May it jumped to $10. I'll still be at my university for another year so I'm not sure what happened.

[DasPeter]

Hello!

Student discounts need to be renewed each year to ensure that the user is still on school.

You say it's been working for ages. I'd recommend you to verify if you are still on the Student discount.

If you aren't, you will need to renew your data just as you did last time.

Let me know if you need more help.

Hope this helps! ♫

[wvuchelsea]

I am having a similar problem... But once I go back and check my eligibility it will not transfer and tells me that it is not able to be put onto my account. I was charged full price for last month (July) and would like to get this resolved before next month's bill (August 1). Thanks!!

[Merik]

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@wvuchelsea wrote:

I am having a similar problem... But once I go back and check my eligibility it will not transfer and tells me that it is not able to be put onto my account. I was charged full price for last month (July) and would like to get this resolved before next month's bill (August 1). Thanks!!

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Hey there @wvuchelsea!

I've responded to your post in another topic - please view it here. 🙂

[Nreed38]

Same happened to me! I've been charged $10 last 2 months instead of $5, how do I go to renew my student discount ? As in, what buttons do I press to get to the renew page?

[DasPeter]

Hey @Nreed38!

Student discounts last only for a year. You'll need to re-veriify you are a student.

As soon as you do so here, you'll have the discount again.

Hope this helps! ♫

[shan_smal95]

Is there any way to get a refund for the months that we did not update our accounts back to a student account?