Subcribed and payed three times but no premium

[Boshibaku]

I dont know what do to solve this, i cant get premium but my card transactions still comes up as i payed three times for the three month subscription yet i still aint showing up as a premium user

[Boshibaku]

My order number is 983516217012

[osornios]

@Boshibaku

Did you get an email receipt for your subscription purchase?

In it, it shows your Spotify username:

Username/ID:        xxxxxxx

Logout of the app, and be sure to use it to login to your account. It's the one with the Premium features.

If you didn't get any email receipt, sometimes the amount gets 'on hold' even if the charge doesn't go through. Normally the amount gets back to your account a day or two later.

In any case, you should contact customer support through this link:

https://support.spotify.com/contact-spotify-support/

They'll help you out. They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.