Subscribed and paying every month but showing as Free!

[AlastairJ]

I having been paying on the 1st of each month but my subscription still says that I am getting a free service. Please arrange for a credit

[Maxim]

Hey @AlastairJ,

Here's what to try if you've upgraded to Premium but don't see it in the app.

• Check your subscription page. Your status should be Premium. 

• If you're on Premium, try signing out and back into the app. 

• If it says Free, check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

[AlastairJ]

I have logged in many times but no change, I got this subscription through
Vodafone so my original 12 months was part of my mobile contract

[Maxim]

Oh okay. I'd recommend reaching out to Vodafone, as they're the one’s managing your subscription - They’ll be able to provide the best possible support for you, and they should be able to take a closer look at what's happening exactly 🙂

[AlastairJ]

Ok thanks will do, but I also think Spotify should respond to my emails
rather than fobbing me off to this forum, very bad customer service. Not
good