Subscribed but cant get premium

[alpmete7]

I have an account and I wanted to get premium but when I click to "get premium" or "try premium" the loading icon seems to me and I cant do anything while its turning. What should I do ? How can I get premium or try premium ?

[Maxim]

Hey @alpmete7,

Can you please try it on another device or in another browser?

Let me know how it goes 🙂

[alpmete7]

I tried it from three devices but still not working 

[Maxim]

Can you please post a screenshot of what you're seeing?

[alpmete7]

this icon always on my screen when im in this page and I cant do anything

[Maxim]

Thanks for the screenshot, it's really helpful.

I'll check some things with the Spotitfy team and will then get back to you when I hear back 🙂

[alpmete7]

Thanks , Ill be waiting for it 

[Maxim]

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