Subscribed but no Premium

[nickolasdag]

I recently turned on (renewed) my Spotify subscription on my iPhone directly through Manage Subscriptions screen, where I had an old, expired subscription. I was charged by Apple for the subscription ($7.99 USD) but my Spotify account (web, iPhone, Mac) do not reflect the change.  I have re-installed the app on my iPhone, which made no difference. 

I log in with a username & password (as opposed to FB). I have never had another Spotify account. The email on my Spotify account is the same as my AppleID with which I purchased the renewal. 

Can anyone help? 

Thanks,

nick

[Alejandro_C · Accepted solution]

Hey there!

This is something our Accounts team needs to look into. Get in touch with them via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.

We'll be happy to help you sort this out.

[nickolasdag]

Thanks. Will do so ASAP. -nick