Subscribed but not get premium

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Subscribed but not get premium

Keeks1
Casual Listener
I paid for the premium on my phone and it went to my iPad and not to my phone. How can I get it on my phone?
3 Replies

Re: Subscribed but not get premium

Rock Star 24
Rock Star 24

Hey @Keeks1,

 

It sounds like you're logged into another account on your phone. I'd recommend that you try logging into the Premium account, that should fix it :)

 

Let me know how it goes.

MaximRock Star 24
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Re: Subscribed but not get premium

Keeks1
Casual Listener
Listen, I've done that and more. Can you please solve this situation please! I paid for it! This is clearly an internal issue that you need to look into.
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Re: Subscribed but not get premium

Rock Star 24
Rock Star 24

Spotify Support can help you out, just reach out to them through one of the channels below :)

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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