Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following:
Hi, I got student spotify and allready got charged but shows up as free.
Hey,
I have been trying but I still have issues with Premium.
I tried logging out//in again, reinstalling the app, and still without Premium.
Help!
Okay uhh well I got a message saying premium unavaible in your region or something like that and it took my 12.99 and that pisses me off so much cause now I can't buy it again and now I cannot listen to my music tonight. My account is pepethefrog666 and the email is dumpsterdog666@gmail.com
Hi, my name is Jose and I'm having trouble with my Spotify subscription.
I signed up for Spotify Premium and have had no problems with the service until today. Now when I'm logged in, it says I have a free account!
I'm hoping someone can help me get back to premium.
Thanks in advance 🙂
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…