If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following:
Log out and back into your account Occasionally this is necessary to force a sync of info between your device and our account system
Check the status of your subscription Go to yoursubscription pageand check that your Premium subscription is still active.
Check the status of your payment If your Spotify payment is marked as 'pending' on your bank statement, it might not have gone through successfully. For more information, check out payment troubleshooting.
A pending charge is a part of your bank or credit card company's authorization process. When you submit a payment, your bank or credit card places a temporary authorization on the funds. If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.
Check that your Premium subscription isn’t on another account You might be logged into the wrong account. It's possible to create multiple Spotify accounts, each with their own login details, saved music, and subscription.
I have paid for a Premium Account, and I've logged in and checked my account information-- it shows me as having a Premium Subscription. I was able to use the Premium features for about a week, but I no longer can. How do I regain Premium Features/ her reimbursed for the month I am paying for nothing?
I signed up for the premium subscription with the 30 day trial, but I just recently switched carriers and got a new device. My new device allows spotify but I can't get my subscription reinstated. I would like to know weather or not I still have it and how I can access it on my new device
Okay uhh well I got a message saying premium unavaible in your region or something like that and it took my 12.99 and that pisses me off so much cause now I can't buy it again and now I cannot listen to my music tonight. My account is pepethefrog666 and the email is firstname.lastname@example.org
Just subscribed to Spotify premium through my apple id on my iphone, subscription is still appearing as free. Tried uninstalling and reinstalling didnt work, tried logging in and out and still didnt work...looks like ive hit a wall -_-
Some people here have been waiting for more than a WEEK with no answer from the moderators. Reminds me of a scammer's attitude after taking people's money: silence. Again, I got charged 5 times in a row and it still says I'm a "free user." I have physical evidence of said 5 payments. I don't even want the service anymore, I want all of my money back.
Hi! I have buy premium and for two times now i have not get it, it's still Free. Would really want to know why there is a problem, i had premium before without this issu. And i really want to listen to my music, can you please help me! my order nr is MJ5QQ692WG i apple store Best regards Carola
I was subscribed to Premium, had a problem with the credit card and went back to Free, then I solved the problem and got the receipt and everything in order, but now I appear as Free and don't have any of my songs and lists I had saved before! Help! The order ID is MHG52TYD84 Thanx!
i tried signing up for the $4.99 student premium, i saw you had to be in college after i put in my card # and i thought i canceled it. you guys charged my card, but im not receiving the premium features. it still says im on a free subscription.
Hola cree una cuenta de spotify premium!!! solo que perdi mi celular!! pero cree otra cuenta en este otro telefono mi numero es el mismo pero no recuerdo mi contraseña de la anterior cuenta y no me permite usar premium 😞 mi correo es perlawkw@hotmail espero puedan ayudarme!!!