Subscribed, but not getting Premium?

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Re: Subscribed, but not getting Premium?

user-removed
Not applicable
Ah don't worry I've worked it out - been an idiot and haven't downloaded the app...
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Re: Subscribed, but not getting Premium?

user-removed
Not applicable
I have premium and I've tried everything from logging in and out to canceling and resubscribing to premium and it still won't download the music I want saved for offline. The little green download thing doesn't show up in the corner when I press the button
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Re: Subscribed, but not getting Premium?

Casual Listener
Im having a trouble
I have sign up in app store for monthly payment to my credit card in the app store says its paid and in the web page too but in the app it says that im free
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Re: Subscribed, but not getting Premium?

Casual Listener
I tried everything the webpage says
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Re: Subscribed, but not getting Premium?

user-removed
Not applicable

Yesterday i paied on an oxxo for a subscription to 1 month on spotify but im not having premium 😕 

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Re: Subscribed, but not getting Premium?

Newbie
Similarly I just upgraded to iphone6 and my premium Spotify account keeps saying my account is a free subscription and i keep getting adverts. I've logged in and out - deleted the Spotify app and reinstalled and it's still telling me my account is free and not premium - please help
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Re: Subscribed, but not getting Premium?

Newbie

Hi !

 

My account still appears Free, although I'm a Premium customer...

 

I tried to disconnect & reconnect, but it still doesn't work.

 

Can anyone help me ?

 

Thanks !

Re: Subscribed, but not getting Premium?

Newbie

I just upgraded to premium. I was charged twice on my debit card for 4.99 but I am still on free. I already deleted the app, logged out and logged back in and changed from different accounts. I just dont know what is going on. I do not have a recipet from spotify saying anything went through but yet, I was charged on my debit card twice so, I do not know if there is a glitch or something else is going on in the system. Please help!

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Re: Subscribed, but not getting Premium?

Newbie

I made my payment by credit card and I did not activate premium account, try two occasions and both charged me but I did not activate the account. that I can do to fix and activate the premium?

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Re: Subscribed, but not getting Premium?

Regular
I have premium. Trying to add one family member. Using regular payment method (PayPal), the screen goes like it is processing. No error message, no update to plan. Help please
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