Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
Loading ongoing issues...
If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following:
Hello I just ordered the 30-trial spotify for premium, but I can not access all the music in my account. For example, in my Ipad, I can't access to the music because its telliing me that I am not a premium user. Please review my problem ASAP
My order number 143565866017
Hi jakesong93 - I've just moved your post to this relevant thread.
I see you upgraded just this morning. Try signing back in as well as a clean reinstallation.
If you still aren't receiving Premium just let me know.
If you are on a dektop or laptop logging out, restarting spotify and then logging in again can solve your issue.
I signed up for the 48 hour free trial on my iphone 5. It worked.
48 hour trial ended so I signed up for premium on my laptop using the same login created on the iphone.
iphone still says that I need premium but doesn;'t even give me an option to upgrade (which is why I did it on the laptop).
I deleted the app and reinstalled it. Now it recognizes the premium account and allows me to play the playlists.
@Jennniboard - I've just moved your post to this more relevant thread.
That upgrade has gone through for you. Just do a quick log out/ log in and a clean reinstallation if necessary.
I just redeemed my spotify gift card and it says on my account that I am a premium user yet I can't access any songs. It keeps saying I have to be a premium user to listen. I have logged out of my account, I have reinstalled it onto my iPod and logged in with Facebook and still nothing. What do I do now?
Hi BlakeDasnake - It seems you redeemed that giftcard for an Unlimited subscription--not Premium. A Premium subscription is required in order to use Spotify on mobile devices such as iPods.
When that Unlimited subscription ends in March you can upgrade to Premium via your subscription page.
Hi, something strange happened to my account. I last payed for premium on the 24th of december 2012, but on the website it says im on spotify free, I get ads on the windows client BUT I can fully use spotify on my iphone!
How come? Can you please help me? On my account website it says my username is: <snip - mod edit>.
Thanks in advance.
Also, my playlists disappeared from the windows client, but they are still on my iphone 😞
freakbeast - That upgrade's gone through. Is it working for you now?
patricceder - I recommend taking at look this post here. http://community.spotify.com/t5/Accounts-and-Subscriptions/Please-read-Missing-playlists-Premium-dis...
Please follow those steps using your 'patricceder' username.
Hi motard231 - The first post in this thread has the info you'll need. Go through those troubleshooting steps and you should be sorted.
Hi Rocky2012 - Have you already installed the Spotify app on your device? If not, just click here to get started: http://www.spotify.com/download/
Since you registered with Facebook just sign in with your FB email and password. You should be enjoying Premium in no time.
I too as many others in this forum have said I cant access any premium content eventhough I am a premium subscriber. I logged on and off used fb login and reinstalled the app and nothing ! any help ? sorry if this answer is in another forum but can you use your login with mutliple mobile devices btw my username is rchrdgarc
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…