If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following:
Log out and back into your account Occasionally this is necessary to force a sync of info between your device and our account system
Check the status of your subscription Go to yoursubscription pageand check that your Premium subscription is still active.
Check the status of your payment If your Spotify payment is marked as 'pending' on your bank statement, it might not have gone through successfully. For more information, check out payment troubleshooting.
A pending charge is a part of your bank or credit card company's authorization process. When you submit a payment, your bank or credit card places a temporary authorization on the funds. If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.
Check that your Premium subscription isn’t on another account You might be logged into the wrong account. It's possible to create multiple Spotify accounts, each with their own login details, saved music, and subscription.
I've had Spotify for about a week, now and it is always having problems for me logging in, then when I get in, it says it's offline. I've followed the FAQ's things. Uninstalled it, reinstalled it, looked at my firewall and made it an exception. I'm about to give up.
I upgraded to spotify premium a couple of days ago and it works good on my PC but not atcall on my iphone. I reinstalled and log out and in several times. I can only listen to 1 song for about 2 minutes then it stops. PLZ HELP
Actually I have been on Pro for several years. However, when I now bought a new cellular, the ZTE Blade III, this device was bundled with 12 months of Spotify Premium via the Swedish operator Telia, So I called off my previous Spotify Premium subscrition and now the "new" subscription via Telia is apparently active.
Since I bought the ZTE with Spotify Premium bundled I find it a bit wierd that Spotify does not even start on this specific device... It works fine on my other devices (PSs,iPod, iPAD, HTC WildfireAndroid cellular.
I was given the tip to install an SD card on the device (there is none at this moment), This would make Spotify work, according to the source. Anyway, I will try it.