If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following:
Log out and back into your account Occasionally this is necessary to force a sync of info between your device and our account system
Check the status of your subscription Go to yoursubscription pageand check that your Premium subscription is still active.
Check the status of your payment If your Spotify payment is marked as 'pending' on your bank statement, it might not have gone through successfully. For more information, check out payment troubleshooting.
A pending charge is a part of your bank or credit card company's authorization process. When you submit a payment, your bank or credit card places a temporary authorization on the funds. If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.
Check that your Premium subscription isn’t on another account You might be logged into the wrong account. It's possible to create multiple Spotify accounts, each with their own login details, saved music, and subscription.
I just paid for spotify premium and its not working on any mobile devices. I see that this is a common problem with people and have logged out and in several times to no avail.... Please resolve the issue ASAP. I also really don't like how difficult it is to get help with this application. The help tab should link to a help desk email or phone number, and it took me quite a while to find this route to petition for help...I am extremely frustrated with this site. Please adjust or cancel my subscription.
I am struggling with the reactiviation of my Premium Account. I already send an email via the contact form, but I got the response to check here... Maybe you can help me?!
I got a Premium Account, which I recently reactivated. I changed my paying data as well. I can log in both Versions, the computer version as well as on my Android Phone. I can see my playlists and listen to music on both versions. BUT it seems to not recognizing me as a Premium Member. I hear commercials and can't download my playlists to my phone nor listen to them. I check my profile an I even got a reciept for my payment of the Premium Memebrship.
I reinstalled both the mobile as weel as the desktop version and signed in/signed out several time. And the most confusing thing is that it worked perfectly fine just 10 days ago (reactivation was around christmas).
I upgraded and it does say that I have a premium account on my laptop, but when I try to use playlists on my Kindle it directs me to the Upgrade page. I also still have ads running on the Spotify player on my laptop (visual ads, not audio).