If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following:
Log out and back into your account Occasionally this is necessary to force a sync of info between your device and our account system
Check the status of your subscription Go to yoursubscription pageand check that your Premium subscription is still active.
Check the status of your payment If your Spotify payment is marked as 'pending' on your bank statement, it might not have gone through successfully. For more information, check out payment troubleshooting.
A pending charge is a part of your bank or credit card company's authorization process. When you submit a payment, your bank or credit card places a temporary authorization on the funds. If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.
Check that your Premium subscription isn’t on another account You might be logged into the wrong account. It's possible to create multiple Spotify accounts, each with their own login details, saved music, and subscription.
Just upgraded to Unlimited after my free account run out, it's still asking me to upgrade on the client even though it says I have an active Unlimited account on the website. Tried logging out of both website/client and reinstalling the client.. still getting the same issue. Any ideas?
Same for me. I've had premium for over a year, but my CC expired and I forgot to update the details. Just updated them right now, re-subscribed to premium, but it's not working on my iPad, Android, or Windows machine. What's the deal?
Not working for me, did log back in several times + clean reinstall. Even tried on other devices.
With cloud services one expects things to work instantly and without fail for these kind of things. I upgraded from Unlimited to Premium because I wanted to use offline mode, because I needed some music before I ran out the door. But I guess I can forget about that now. Same issue when I upgraded from Free to Unlimited, and when I google, all I see is people having this issue for pretty much ever since the inception. Are you serious?
I have the same problem. I have now been charged the monthly $9.99 but when I try to play something from my phone, it tells me I have to be a premium member. i am getting charged but my spotify account doesn't list that I'm premium, so I can't even cancel. I want to cancel and receive my money back.
I just redeemed my spotify gift card and it says on my account that I am a premium user yet I can't access any songs. It keeps saying I have to be a premium user to listen. I have logged out of my account, I have reinstalled it onto my iPod and logged in with Facebook and still nothing. What do I do now? .Email address: [snip-email address] Username/ID: 1165071203 Date: 2013-02-01 10:45 UTC Order ID: 153926400018