Subscribed, but not getting Premium?

[Carlsfer]

Hello, 

Hope someone can help me with this issue.

There was a promotion in Mexico to pay $99.00 MXN for three months, however I paid but didnt get the PREMIUM UPGRADE. According to Spotify there was a mistake with my credit car and no charge was made. I did it one more time and have the same problem. Two times I paid $99.00 and didn't get any upgrade and unfortunately in my credit card I got the charge for this two payments I made.

I've already tried to log off/in, delete my app from my iphone, even here through the browser my account still appearing as Free. 

Also I wrote in the web form to Spotify but didnt get any reply back.

Thanks a lot for your support.

Carlos

[ivan23110018]

Tengo este problema también
Espero den solución pronto

I have this problem also
I hope the solution for this